The procedure can only be implemented, if all of the following conditions are met.
The product must be returned in its original packaging, without damage, scratches or dents, with all the equipment that was included at the time it was bought. When returning a device it is compulsory to include the proof of purchase (invoice) and return of product (record). Time in which the buyer can report a fault, scratch or dent on a laptop computer is 3 days from the date of receipt. After three days the buyer confirms that the laptop computer from a new-regular and renew-refurbish program does not have any physical faults visible scratches or dents. The purchase price will not be refunded in full if the product is not returned in the condition in which it was on receipt.
Before returning a products you have to inform us, so we can order the courier services of Pošta Slovenije, who will collect the product at a requested location.